Shipping & Returns

Shipping Information

Orders will be shipped via UPS and should arrive within 7-10 days.  Please call (800) 888-4741 or e-mail frontdesk@ipgbook.com to track your order and for express and international shipping rates.

Returns

Permission to return is not required by IPG.  Returns must be shipped prepaid to:
    IPG Returns Department
    600 North Pulaski Road
    Chicago, Illinois 60624

Please note that returns sent to IPG’s Franklin Street address will be refused. IPG titles are eligible for return for six months from the date a title is declared out of print or for six months from the date IPG ceases distribution for a publisher. 

Eligible returns will be credited as invoiced if the return is accompanied by an invoice number and its discount information. If discount information is not provided the maximum discount will be assumed. IPG will attempt to return ineligible titles at customer expense but cannot be held responsible for loss or damages. Finally, credit can be used toward purchases—no cash refunds will be issued. Please contact IPG customer service with any additional questions or concerns regarding returns.

Customer Service

For all other inquiries or to contact Customer Service: 
    Phone:  (800) 888-IPG1 [4741]
    E-mail:   frontdesk@ipgbook.com